Returns
General Information
This Returns applies to any products or services offered through this website. Please read this policy carefully before making a purchase or booking.
Product Returns
If you are not satisfied with a product purchase, you may be eligible for a return or exchange. Products must be returned in their original condition, unused, and in original packaging. Returns must be initiated within the timeframe specified at the time of purchase.
To initiate a return, please contact us using the information provided on our contact page. We will provide instructions for returning the product.
Refund Process
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping costs for returns are typically the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Session Cancellations
If you need to cancel participation in a session, please contact us as soon as possible. Cancellation policies may vary depending on the specific session and notice provided.
Refunds for session cancellations will be handled on a case-by-case basis, taking into account timing and circumstances of the cancellation.
Non-Returnable Items
Some items may not be eligible for return, including but not limited to:
- Personalized or custom-made items
- Digital products or downloads
- Items that have been used or damaged
- Items returned after the specified return period
Contact Us
For questions about returns, refunds, or this policy, please contact us at:
Email: info@candlescandleglo.world
Phone: +1 801-414-7927
Address: 13684 S 4170 W, Riverton, UT 84065, United States